![]() We don't accept screenshots of the Steam app as proof of purchase. Both should be full-screen, desktop images. Provide a screenshot of the details from your Steam transaction history and a screenshot of the confirmation email you got when you bought the game. You'll still need to print it out to sign and date the invoice, and make sure the date of purchase and price paid are visible in the photo.įor help with disc copies of console games, you'll need to return them to the retailer where you bought them. If you bought your game disc from an online retailer, you can use your invoice instead of a receipt. Sign the receipt and write today’s date and your case number (if you have one already). Heads-up: Downloadable content (DLC) can’t be used for proof of purchase for console or PC games.įor physical copies of Mac or PC games, we need a clear and legible photo from you that includes: Make sure to attach your images to your EA Help case so our team can access them. To take a screenshot of your computer screen, use your PC/Mac's screenshot function (PC: Ctrl + Print Screen Mac: Shift + Command + 3). ![]() ![]() If the images you provide us are edited or cropped in any way, we will ask you to get new ones.Īll desktop screenshots must also include your internet browser’s web address bar/page URL. Here’s what we'll need you to send us.Īll images, screenshots, and photographs used as proof of purchase must be unedited and uncropped. When you contact us about a purchase, we'll sometimes ask you to provide proof of purchase.
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